Privacy Policy for Soultree TV

Effective Date: April 1, 2025

Soultree TV (“we,” “our,” or “us”) is a digital streaming platform dedicated to delivering positive, family-friendly content and storytelling that uplifts communities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile platforms, streaming services, and related content (collectively, the “Services”).

1. Information We Collect

a. Personal Information

We may collect:

• Name
• Email address
• Phone number
• Account login credentials
• Billing and payment information (for subscriptions or purchases)
• Profile information (preferences, watchlists, etc.)
• Communications you send to us

b. Streaming & Usage Data

As a streaming platform, we collect:

• Viewing history and watch behavior
• Content preferences and interactions
• Search queries
• Device type, operating system, and app usage
• Session duration and engagement metrics

c. Payment Information

Payments are processed through secure third-party providers. We do not store full payment card details, but may retain billing-related information such as:

• Transaction history
• Subscription status

d. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Authenticate users
• Personalize content recommendations
• Deliver targeted advertisements
• Analyze performance and usage

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain Soultree TV services
• Process subscriptions, payments, and renewals
• Personalize your viewing experience and recommend content
• Deliver advertisements (including targeted ads, where applicable)
• Improve our platform, content, and user experience
• Communicate updates, promotions, and service notifications
• Detect fraud, prevent abuse, and ensure platform security
• Comply with legal and regulatory obligations

3. Monetization & Advertising

a. Subscriptions

• Your billing information is used for recurring payments
• You may cancel or modify your subscription at any time

b. Advertising

We may display ads supported by third-party advertising partners. These partners may:

• Use cookies or tracking technologies
• Collect information about your activity across websites and apps
• Deliver personalized or interest-based advertising

You may opt out of targeted advertising through your browser or device settings.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors (for secure transactions)
• Streaming and hosting providers
• Advertising and analytics partners
• Service providers supporting our platform operations
• Legal authorities when required by law
• Business partners in connection with co-branded content or promotions

5. Third-Party Platforms

Soultree TV may integrate with or link to third-party platforms (e.g., Roku, Apple TV, YouTube, social media platforms). Your interactions with those platforms are governed by their privacy policies.

6. Data Security

We use industry-standard security measures to protect your information, including encryption and secure servers. However, no system can be guaranteed 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

8. Children’s Privacy

Soultree TV is a family-friendly platform, but we do not knowingly collect personal information from children under 13 without parental consent. If such data is identified, we will remove it promptly.

9. Your Privacy Rights

Depending on your location (including California and other U.S. states), you may have rights to:

• Access your personal data
• Request deletion of your data
• Correct inaccurate information
• Opt out of targeted advertising
• Limit use of sensitive personal data

To exercise your rights, contact us below.

10. California Privacy Rights (CCPA/CPRA)

California residents may:

• Request disclosure of data collected
• Request deletion of personal information
• Opt out of data sharing for advertising

Soultree TV does not sell personal data but may share it for advertising purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

12. Contact Information

Soultree TV
Email: soultreetv@gmail.com
Phone: 518-193-2197